Service Charges

1. Customer Equipment & Network Re-Configuration

A. Customer Premise Equipment Re-configuration*

*Requests made within the first 30 days of service are not chargeable

Service Price
IP Modifications – Add/delete/modify IP addresses $75
Open/close ports $75
Restocking Fee to replace equipment (after 90 days) $75

B. Network Re-configuration

Service Price
Service Upgrade – Increase Speed FREE
Service Downgrade – Decrease Speed $75
VLAN – Change from Public to Private Network $150/site

C. Site visit

Service Price
One hour minimum charge $99
Wiring Runs (time and material)
Network Configuration (by quote)

D. ADSL Moves

Service Price
New ADSL set-up fee $75
Dry loop set-up fee $75
ADSL splitter $25
Install $99
10 day Service-Over-Lap
(equipment configuration, rental and 2nd service for ten days)

E. Kandy UC Moves, Adds, Changes, Deletions

Service One-time Charge Monthly Charge
Reset Password (per User) $10
Add Queue User (ACD) $25 $10
Call Forward New User (each DID) $25 $20
New Users – Remote Installation $75
Site Visit (to install Handset or Headset) $175/hr
Per User Software Change – Remote, where NO Site Visit is required. $25
Per User Software/Hardware Change – Site Visit IS required. $175/hr
User Delete $75
Hourly Labour – On-Site (min 2 hr. charge) $175/hr
DID’s – ADD/DELETE/PORT/Install (each Number) w/ directory listing $5 each/$50 minimum charge $2
Directory Listing – Add to existing DID $75 $6
DID Vanity search $75/hr (one hour minimum)
CAT 5 Cable Install (per Station Run) Quote Required
Data 24 port patch panel Quote Required
Data Rack Quote Required
Chargeable Advanced Troubleshooting
Client Switch Configuration/Troubleshooting, Phone/PC connectivity issues, Verify/Replace faulty cabling
Additional Training
Ongoing or Additional Training at Request of Client

2. Email Modifications

Service Price
Add/delete accounts FREE

3. Billing Changes

Service Price
Admin Fee for Service Upgrade FREE
Admin Fee for Service Downgrade $35

4. Colocation Services

A. Escorted Access and Remote Hands

Service Price
Between 1 pm and 5 pm PST Wednesday $85/hour. Minimum 1 hour
8 am to 6 pm Weekdays (outside 1 pm to 5 pm Wednesday) $400/visit (includes 2 hours travel and 1 hour of work) plus $85/hour
6 pm to 8 am daily. $400/visit (includes 2 hours travel and 1 hour of work) plus $150/hour

B. Shipping

Service Price
Admin Fee $85 plus material and courier costs

C. Cross Connects

Service Price
Order Processing $150

5. Emergency LTE Service

Service One-time Charge Monthly Charge
LTE router set up & shipping $99
LTE service, including Sim Card, first 2 Gigabytes (each additional $15/GB/month) $39