Service interruption? With two different Internet access services, fail over from one to the other.
Internet Failover
Can anyone risk internet downtime?
Skyway is a pioneer in Failover technologies, and can separate your traffic to take advantage of the bandwidth and attributes of each service. Unlike competitor solutions, we deliver both inbound and outbound Failover.
What is Internet Failover?
Failover is the practice of employing two internet connections. If one connection fails, your internet traffic automatically “fails over” to the second connection.
Features
Low-cost Reliability
Low cost 100% reliability to the Internet or corporate network. Failover is just $50 with one Skyway service, $20 with two.
Failover Service Level Agreement
Skyway guarantees all Failover customers 99.99% uninterrupted transit to the Internet. Click to Read the Failover SLA.
Any Internet Access from any Provider
Policy Routing
Use Policy Routing to separate public (Internet) and private (interoffice) traffic and to separate latency sensitive services (e.g., VoIP, RDP) from other traffic.
QoS Prioritizes traffic
If there is only the one connection available, Skyway can prioritize traffic (QoS) based on network conditions before and after failover.
Inbound and Outbound Failover
Skyway delivers both Inbound and Outbound Failover, meaning that IP addresses do not change even if the connections are not both up and running.
How Does Failover Work?
Your IP Addresses Never Change on Failover
- IP outside customer firewall never changes
- Skyway provides 5 IP addresses; more on request
- Skyway IPs never change on failover
- Incoming traffic unaffected if connection fails
- Port forwards on customer firewall unaffected if connection fails
Prioritize Your Two-way Traffic with QoS
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Reserve down/up bandwidth on each WAN Link
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Traffic (VoIP, Video, Terminal Services, etc.) assigned to Circuit
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Each application’s Circuit assigned priority
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High priority Circuit use reserved bandwidth first
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Next priority Circuit uses remaining reserved bandwidth…
Failover Ensures Your Survivability
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WAN1 fails to WAN2 and WAN2 fails to WAN1, etc.
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Failover router pings through each WAN link
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Failover within 30 seconds of 100% packet loss
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Circuits that fail over retain their QoS priority
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Even in the unlikely event that Skyway is down, you survive:
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Last Resort Failover retains outbound services even if Skyway is unreachable
Your IP Addresses Never Change on Failover
- IP outside customer firewall never changes
- Skyway provides 5 IP addresses; more on request
- Skyway IPs never change on failover
- Incoming traffic unaffected if connection fails
- Port forwards on customer firewall unaffected if connection fails
Prioritize Your Two-way Traffic with QoS
-
Reserve down/up bandwidth on each WAN Link
-
Traffic (VoIP, Video, Terminal Services, etc.) assigned to Circuit
-
Each application’s Circuit assigned priority
-
High priority Circuit use reserved bandwidth first
-
Next priority Circuit uses remaining reserved bandwidth…
Failover Ensures Your Survivability
-
WAN1 fails to WAN2 and WAN2 fails to WAN1, etc.
-
Failover router pings through each WAN link
-
Failover within 30 seconds of 100% packet loss
-
Circuits that fail over retain their QoS priority
-
Even in the unlikely event that Skyway is down, you survive:
-
Last Resort Failover retains outbound services even if Skyway is unreachable
Benefits
Local Skyway Support
Customers love Skyway’s local, experienced and responsive technical support trained for business networks.
Low Cost Business Continuity
From just $20/month, you’re backing up your business processes.
Static IPs Included
Static IP addresses provide a stable connection and permit remote use and are included with all our services. Skyway customers may move from one Skyway service to another or from one location to another without changing IP addresses.
Case Study
National Furniture Chain Thrives with Skyway’s Failover Solution
The Problem
A large national furniture chain required an extremely reliable Internet connection to connect each store’s POS system to servers at Head Office and Credit Card authorization terminals to the banking system. The company was adding a hosted IP telephone system to reduce costs and better connect their offices, putting more stress on their internet connection.
The Skyway West Solution
Turning to Skyway West, we delivered business Cable and high speed ADSL to each store. Traffic was routed over both connections and the IP telephones were connected via the lower latency ADSL service. The POS terminals and other web traffic used the Cable connection. Automatic failover was configured giving POS and Voice traffic priority before and after failover. As required by most enterprise customers, Skyway’s Cable plus ADSL bundle included a Service Level Agreement (SLA).
The Result
Skyway delivered an extremely reliable internet solution at an affordable price. Skyway’s managed solution eliminated the panic normally associated with internet outages in a retail setting. Well over a year after installation, individual services have occasionally failed but the customer has not reported any disruption to their POS, credit card or IP phones.
FAQs
What is Outbound Failover?
There are two failover solutions for traffic outbound to the Internet. They are only appropriate if people do not need to access your application servers from the Internet.
- Cold standby requires physically moving your LAN from one WAN connection to another. The cable between your LAN and primary WAN connection is moved to the backup WAN connection and your firewall or edge router is reprogrammed to use the IP addresses and gateway of the backup WAN connection. This takes a few minutes (or much longer if you are offsite).
- Automatic failover provided by Skyway uses equipment that supports two WAN connections and automatically fails over when there is a certain amount of packet loss or a complete outage. The status of each connection is determined by pinging an IP address through it and measuring packet loss. The equipment automatically fails over when packet loss occurs and fails back when the connection returns to service.
What is Inbound Failover?
Inbound failover is critical to maintain the continued connection of remote traffic to application (mail, VoIP, Citrix, email, web, ftp, etc.) servers hosted on your LAN. Inbound traffic is more difficult to failover because all Internet services use different IP addresses. There are three ways to avoid changing the IP addresses of your local servers:
- Dynamic DNS is used in addition to automatic failover and only works if inbound traffic resolves to the host name of the application server instead of directly to its static IP address. The host name in turn resolves to the static IP address of the application server. When the primary connection fails, the host name automatically resolves to the IP addresses of the backup connection. DDNS is provided for free or a nominal charge by DDNS providers. There is no Internet standard and most DDNS providers only support host names that are extensions of their own domain name (e.g., customer.ddns.com). Remote users are disconnected when the primary connection drops and can only reconnect after the DDNS server is updated. DDNS is most effective when all remote users share the the same DDNS server. Otherwise, the length of the changeover depends on how long it takes the DNS change to propagate throughout the Internet.
- IP Failover transfers the IP address assigned to one connection over to another. The failover appliance switches to another connection when one goes down, establishing a VPN tunnel to your ISP who redirects the IP’s assigned at that connection to the VPN tunnel. Within seconds, the inbound traffic flows through the VPN tunnel instead of the lost connection.
- Shared IP failover, provided by Skyway, is by far the simplest and most efficient of all failover solutions. Shared IP tunnels the same IP address block over two or more internet connections and when one connection goes down, our failover appliance simply routes all traffic through the alternate connection(s).
Skyway is one of the very few companies capable of Shared IP failover. We can supply your WAN connections or work with connection(s) provided by other ISP’s
What is Policy Routing?
Skyway and our Value-Added Partners support many traffic-management devices and security/VPN appliances (e.g., Astrocom, SonicWall, Fortigate, Mikrotik, etc.) capable of failover and bonding.
Failover appliances can use Policy Routing to manage traffic on multiple WAN connections. For example, a Mikrotik Routerboard 750GL has four wide area network (WAN) ports for connecting multiple broadband connections to a local area network (LAN) and can be configured to separate the outgoing WAN traffic based on policy routing statements. If the IP traffic matches particular criteria (i.e. protocol, port number or particular destination IP) then the outbound traffic is directed up one of the WAN interfaces.
Companies typically segregate highly interactive or latency-sensitive applications like VoIP, VPN or Gaming from from bulk data transfers like email, ftp and http. Alternatively, they might segregate private traffic from public traffic for better security and to prevent public traffic from introducing instability into the less resilient private traffic. Skyway tags and separates the traffic based on a variety of metrics including IP Addresses, Type of Service (TOS) bits, Protocol and Port ranges.
The Mikrotik pings an IP address at the other end of each broadband connection to confirm they are operational. If pings are lost, and that loss exceeds a certain threshold, then the WAN interface is declared down and the Mikrotik fails outbound traffic over to the other broadband connection. The Mikrotik continues sending pings until the “down” interface responds and at that time the Mikrotik begins using both broadband connections again.
How Does Skyway Prioritize both Inbound and Outbound Traffic?
Most failover appliances prioritize outgoing traffic based on how it is tagged but have no control over inbound traffic.
Skyway uses failover appliances that integrate with Skyway’s network equipment, allowing us to prioritize both outbound and inbound traffic both before and after failover.
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