Skyway Business Class Fibre and other Premium Internet Access Services

Fibre and other Premium Internet Access Services are preferred by companies requiring guaranteed speeds, the best technical solution and highest level of support. We provide you a 10, 100 or 1000 Mbps Full Duplex ethernet port and you choose from speeds ranging from 1 Mbps to 200 Mbps. Premium Services are symmetrical, uploading at the same speed they download. For example, a 10 Mbps service can upload at 10 Mbps while downloading at 10 Mbps.

These services have the lowest latency, jitter and packet loss. They are perfect for your sensitive applications like VoIP, video conferencing and virtual private networks or when your requirements call for raw upload speed for off-site backups.

All Skyway customers may move from one Skyway service to another without changing their IP addresses. The speed of Fibre and Premium services can often be changed within a few weeks and for a nominal charge. For example, increasing a 3 Mbps service on a 10 Mbps port to 10 Mbps or increasing a 20 Mbps service on an 100 Mbps port to 50 Mbps.

All Premium Services include a 100% speed guarantee and circuit availability. We credit you for any down time and in the unlikely event of a problem, we typically resolve it within 4 hours. Other service level guarantees can include:

Premium Access Services are available with public or private IP addresses. They can be configured as bridged or routed services. We can also apply Class of Service tags to prioritize both inbound and outbound traffic.

Available in British Columbia (BC), Alberta (AB), Ontario (ON) and Quebec (QC).

[ see also: Aggregating Internet Services | Fibre Rates ]

Please contact us for a detailed consultation:

1 (604) 482 1225
info@skywaywest.com

FIBRE Service Level Agreement (SLA)

Skyway guarantees all fibre customers 100% uninterrupted transit to the Internet. If transit to the Internet becomes unavailable, Skyway will refund the customer an amount equal to one day of the customer's pro-rated recurring monthly charges during the month the interruption took place.

If transit to the Internet is unavailable for a cumulative period exceeding one hour, the customer will receive an additional refund of one day of the pro-rated recurring monthly charges for each additional hour, or portion thereof, of transit unavailability. All refund calculations will be based on unavailability in one-hour increments.

This SLA does not cover outages caused by equipment and/or events not under the direct control of Skyway or caused by individuals not directly employed by Skyway. It excludes short periods of temporary service degradation, such as slow data transmissions. It does not cover outages due to scheduled or emergency network and/or facility maintenance, which will be broadcast to all customers in advance.

Any and all refunds to a customer will not exceed 25% of the customer's recurring monthly charges for the month in which the refund is paid.