Skyway's Co-location Services
Skyway offers two types of co-location services.
We have limited co-locate space in our network core intended for servers requiring a direct connection to our network and customer base. Supervised access must be arranged beforehand. We recommend customers use servers requiring little maintenance and managed remotely. The service includes a login account to remotely reboot your servers.
Our main co-locate facilites are located in a near by building. Customers have 24/7 access using a card key. The elevators are locked off to the public and there are cameras on the elevators, entrance doors, and hallways.
The 24/7 facility is intended for customers requiring the comfort of knowing their server is accessible to them on demand. Customer supplies and manages their own server(s), back up and switch if more than one server.
Both facilities use multi-homed IP addresses connecting to Telus, Peer1, Bell Canada, Level3 and BC Net and peer with Google, Microsoft, Yahoo and many others. Multi-homed IP addresses automatically route traffic through whichever provider offers the shortest distance to/from your server. As a result servers hosted on Skyway's network are closer to your customers and experience less latency than servers hosted with other providers.
Co-location Service Level Agreement (SLA) Terms
Skyway guarantees all co-location customers 100% uninterrupted transit to the Internet. If transit to the Internet becomes unavailable, Skyway will refund the customer an amount equal to one day of the customer's pro-rated recurring monthly charges during the month the interruption took place.
If transit to the Internet is unavailable for a cumulative period exceeding one hour, the customer will receive an additional refund of one day of the pro-rated recurring monthly charges for each additional hour, or portion thereof, of transit unavailability. All refund calculations will be based on unavailability in one-hour increments.
The SLA does not cover outages caused by equipment and/or events not under the direct control of Skyway or caused by individuals not directly employed by Skyway. This SLA does not cover outages due to scheduled or emergency network and/or facility maintenance, which will be broadcast to all customers in advance.
Any and all refunds to a customer will not exceed 50% of the customer's recurring monthly charges for the month in which the refund is paid.
