Service Charges

1. Customer Equipment & Network Re-Configuration

A. Customer Premise Equipment Re-configuration*

*Requests made within the first 30 days of service are not chargeable

Service Price
IP Modifications – Add/delete/modify IP addresses $75
Open/close ports $75
Restocking Fee to replace equipment (after 90 days) $75

B. Network Re-configuration

Service Price
Service Upgrade – Increase Speed FREE
Service Downgrade – Decrease Speed $75
VLAN – Change from Public to Private Network $150/site

C. Site visit

Service Price
One hour minimum charge $99
Wiring Runs (time and material)
Network Configuration (by quote)

D. ADSL Moves

Service Price
New ADSL set-up fee $75
Dry loop set-up fee $75
ADSL splitter $25
Install $99
10 day Service-Over-Lap
(equipment configuration, rental and 2nd service for ten days)
$75

E. Kandy UC Moves, Adds, Changes, Deletions

Service One-time Charge Ongoing Monthly Charge
Reset Password (per User) $10
Add Queue User (ACD) $25 $10
Call Forward New User (each DID) $25 $20
New Users – Remote Installation $75
Site Visit (to install Handset or Headset) $175/hr
Per User Software Change – Remote, where NO Site Visit is required. $25
Per User Software/Hardware Change – Site Visit IS required. $175/hr
User Delete $75
Hourly Labour – On-Site (min 2 hr. charge) $175/hr
DID’s – ADD/DELETE/PORT/Install (each Number) w/ directory listing $5 each/$50 minimum charge $2
Directory Listing – Add to existing DID $75 $6
DID Vanity search $75/hr (one hour minimum)
CAT 5 Cable Install (per Station Run) Quote Required
Data 24 port patch panel Quote Required
Data Rack Quote Required
Chargeable Advanced Troubleshooting
Client Switch Configuration/Troubleshooting, Phone/PC connectivity issues, Verify/Replace faulty cabling
$175/hr
Additional Training
Ongoing or Additional Training at Request of Client
$175/hr

2. EMAIL MODIFICATIONS

Service Price
Add/delete accounts FREE

3. BILLING CHANGES

Service Price
Admin Fee for Service Upgrade FREE
Admin Fee for Service Downgrade $35