When reporting problems with received email, please send the full headers. This will alllow us to track the email path through the Internet. Below are instructions to display the entire headers.
PC Email Applications
a) Microsoft Outlook
1. Open Microsoft Outlook.
2. Find your message in the Message List Pane and click on it to highlight (but not open), the email.
3. Right click on the highlighted message and select Options. The screen that appears will contain the headers – usually in a small box near the bottom right hand corner of the newly opened wIndow.
b) Outlook Express
1. Open Outlook Express.
2. Find your message in the Message List Pane and click on it to highlight (but not open), the email.
3 Right click on the highlighted message and select Properties.
4. At the top of this window you will see two tabs – General and Details. Select Details. You will see the headers here.
c) Mozilla Thunderbird
1. Open Thunderbird.
2. Find your message in the Message List Pane and click on it to highlight (but not open), the email.
3. Click on View from the top menu. Hover your mouse cursor over Headers. Select All from the side menu.
4. Now you need to save the email to your hard drive as a text file. Click File, then Save As.
5. Make sure you remember where you saved the file. Once saved you can load the document into notepad to see the headers.
MAC Email Applications
a) Eudora:
1. Open Eudora.
2. Find your message in the Message List Pane and click on it to highlight (but not open), the email.
3. select the “blah, blah, blah” box immediately to the left of the subject line. A window will pop up showing the headers.
