Skyway email services include different levels of security as a means to combat spam.

Email servers and MX records defined
Email client setup (sending and receiving) if Skyway hosts your email
Sending email if Skyway does NOT host your email
Email setup instructions with screen prints

EMAIL SERVERS AND MX RECORDS DEFINED

Incoming Mail Server, POP3 (Post Office Protocol)
A POP server receives and stores your email until you download it to your computer using an email program. Once removed from the POP server email cannot be retrieved again. Some email clients include the option to leave a copy on the POP server for a specific number of days. We also provide our customers the ability to read email using a web browser. In this case the email stays on the POP server and is managed with the browser.

Outgoing Mail Server, SMTP (Simple Mail Transfer Protocol)
A SMTP server forwards your email through the Internet. When you set up your email client to send email, it sends it to a SMTP server which in turn routes your email to its destination. The ISP providing you with Internet access normally provides your SMTP server. However, we provide SMTP services to customers who must use another ISP when travelling. This avoids the inconvenience of changing SMTP servers when away from the office.

MX (Mail Exchange) setting
Each domain with email addresses must have a MX record. The MX record tells the Internet where your email is hosted.

Skyway West’s Email Servers & MX Settings
Skyway West’s POP3 (Incoming) Mail Server: email.skywaywest.net
Skyway West’s SMTP (Outgoing) Mail Server: email.skywaywest.net
The MX record of your domain must read: mx1.skywaywest.net

EMAIL CLIENT SETUP IF SKYWAY HOSTS EMAIL

Email Clients always connected to the Internet by Skyway West (ADSL, Fibre, Wireless, etc)

REQUIRED:

  • Login to email.skywaywest.net using your full email address (address@mydomain.com)
  • Make sure your outgoing (SMTP) configuration is set to “Login with username” or “Use Authentication”.

RECOMMENDED:

  • While the standard outbound port (25) will work, your outbound mail will be checked for potential Spam and flaged as such if it contains certain keywords or images. To avoid this, change your outbound port to the “Alternate” or “Submission” Port, 587.

OPTIONAL:

  • You may use nearly any combination of Security settings and ports that work for you, however since the network between you and our Mail Server is secured by Skyway West we suggest leaving SSL/TLS off for best performance.

For Email Clients that are always or sometimes connected to the Internet by other providers (failover, cable modem, roaming laptops, etc.)

You must use a Secure connection if you connect from outside Skyway’s network. We recommend you turn on SSL for both incoming (POP) and outgoing (SMTP) email.

Ensure your email client is using the correct ports for SSL:
POP 995
SMTP 465
(We also accept TLS for SMTP if your mail client does not support SSL for SMTP.)

If your mail client does not support SSL and you want to connect from outside our network you must use Secure Webmail

Advanced Settings

For Administrators or users who are very familiar with their Mail Client settings:

Incoming Mail:
POP port 110 with or without TLS, with or without CRAM-MD5/SHA1
IMAP port 143 with or without TLS, with or without CRAM-MD5/SHA1
POP-SSL port 995
IMAP-SSL port 993

Outgoing Mail:
SMTP port 25 (spam-tagged), with or without TLS
Submission port 587 (not spam-tagged), with or without TLS
SMTP-SSL port 465

Ports 110 and 143 are blocked from outside Skyway Networks; please use the SECURE ports instead.

SENDING EMAIL IF SKYWAY DOES NOT HOST YOUR EMAIL
  • For security and spam prevention purposes:a) customers who operate their own email server must send email through their own mail serverb) otherwise, you should send email through the company hosting your email. If your mail host does not offer SMTP AUTH, Skyway will forward your email provided:
  • each person must have a Skyway email address for authentication
  • email sent to the Skyway address is forwarded to the recipient’s address hosted elsewhere
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