The Skyway Service Level Agreement Difference

SLA-graphChoosing Fibre for your business internet connection is an investment in your company’s infrastructure. Skyway West Fibre promises the fastest download and upload speeds, the best technical solution and highest level of customer support. Skyway Fibre also comes with what we believe is the best Service Level Agreement (SLA) in the business. See why in the table below.

 

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Skyway SLA is Different
Difference #1 Our Agreement is an actual “Agreement”. The standard SLA offered in the Fibre industry is actually an SLO, a vague promise of certain Service Level Objectives, with no financial penalty whatsoever to the supplier. Skyway’s SLA goes way beyond this, crediting your account if we don’t achieve a level of service we guarantee with hard numbers, not with fuzzy phrases like “reasonable effort”.
Skyway SLA is Different
Difference #2 Skyway guarantees all Fibre customers 100% uninterrupted transit to the Internet. That’s right, 100%. Almost all the major suppliers offer circuit availability of 99.9%. Ninety-nine point nine, one hundred, what’s the difference? Well, the difference is this: the minute transit is unavailable for a Skyway customer, our SLA kicks in, while for those with a 99.9% “agreement”, you will be down for over 7 hours in a month before the loss of internet connectivity even registers.
Skyway SLA is Different
Difference #3 When 99.9% isn’t even 99.9%. Skyway offers a 100% guarantee for each connected service you have with us, but many providers offer 99.9% while averaging out any outage time over all connected services. In other words, if you have 10 Fibre services from certain ISPs you will have to be down over a cumulative 70 hours in a month before you get to their 99.9% availability “promise”.
Skyway SLA is Different
Difference #4 Skyway’s service level targets aren’t limited to connectivity. We also promise the best performance metrics in the industry — Mean Time to Repair, Round Trip Delay Times, Jitter and Packet Loss — and give our customers the knowledge and tools to monitor those metrics.
Skyway SLA is Different
Difference #5 Internet availability targets change from provider to provider as well as within a single provider’s offerings based on Class of Service. Skyway applies the same 100% standard to all the Fibre we source, no matter the supplier, and no matter the Class of Service.
Skyway SLA is Different
Difference #6 Does your business require multiple fibre providers to connect your multiple locations? If you choose to individually contract with each of those providers yourself, the result is a combination of SLO, SLA and performance metric promises for each of your locations. Partner with Skyway, however, and a single Skyway SLA covers all your sites no matter where the fibre is sourced. On top of that, you have our network expertise on your side, with monitoring ability and in-depth experience with metrics to keep providers honest. We know exactly who to talk to and we know the complicated language of fibre networking.
Skyway SLA is Different
Difference #7 Fibre networking language may be complex, but our Service Level Agreement is simple: four short paragraphs of plain language. Unlike some, whose SLAs can run to several pages of clauses and sub-clauses, covering this but not covering that, Skyway has nothing to hide. 100% uninterrupted transit to the internet. Guaranteed. We can’t make it plainer than that.

Skyway West has the best Fibre SLA in the business?
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Learn more about the advantages of choosing Skyway West for your Fibre Internet Access:
#1 Five ways Skyway can lower the Price you pay for Fibre
#2 The Advantage of Skyway’s Massive Serving Area
#3 Skyway West Can help Reduce High Build Costs
#4 The Skyway West Service Level Agreement Difference
#5 Add Skyway West’s WAN Expertise to your in-House IT Toolbox
#6 Two Great Advantages of a Skyway West Fibre Internet Contract
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