Knowledge Centre

Welcome to Skyway West's Knowledge Centre. Our technicians and support staff have written and edited a number of in-depth articles to help you understand every aspect of the web experience, from how to correctly set up your email and internet access accounts to wide-ranging discussions about spam and customer security issues.

Your Internet Access

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 DESCRIPTION
Domain Name Servers Skyway's Domain Name Servers: how to add or change your DNS settings
ADSL Troubleshooting Troubleshooting your ADSL connection
ISDN Troubleshooting Troubleshooting your ISDN connection
Dial-up 56K Modem Setting up your Dial-up connection
Report a Service Problem or Submit a Request Steps to report a service problem to Skyway
Quality of Service How to measure the quality of our service
Speed Test Test the speed of your internet connection

Customer Internet security

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 DESCRIPTION
Basic Security Requirements Internet "firewall" and email virus protection
Blocking Ports for Security Port blocking for protection
ICMP Rate-Limit Rate limits protect against denial-of-service attack
Security Notices Relevant Skyway Security notices

Your Virtual Web Site

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 DESCRIPTION
Our Web Server About our web server environment
Uploading Your Files Uploading (FTPing) your files to the web server
Scripts and PDF Files How to upload scripts and PDF files
Web Statistics Accessing and analyzing your web site usage statistics
Search Engines Registering with Search Engines
Your .com or .ca Name Domain Registration and Domain Name Hosting Rates


All About Email

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 DESCRIPTION
Our Mail Server About our mail server environment
Who Should Host Your Email The most efficient scenario for hosting email
General Info and Set-up Setting up your e-mail application
Email Software Guides Instructions for the most popular email programs
Attachments and Size Limits How large an attachment can you send?
Webmail Accessing email through a web browser
Manage Your Company's Email Managing your Company's email using a web browser
Order New Email Account How to order a new Skyway email account
Order Email Alias or Forwarding Adds an alias or forwarding address to your current Skyway email account
Change Email Password How to change your current email password
Bounced Email - Why? What to do if Skyway "bounces" (denies) email sent to an account we host
Duplicate Email Why am I receiving multiple copies of the same email?
Report a Problem Steps to report an email problem to Skyway
Displaying Received Email Headers How to display all the headers of received email
SpamAssassin How SpamAssasin works to protect your mail
Virus Protection How does virus protection work?
Open Relay FAQ What is "Open Relay", and why do spammers use it?

Spam Resources

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 DESCRIPTION
SPAM Resource Page Documents to help you minimize and fight SPAM