Skyway Mail Server Settings

Skyway email services include different levels of security as a means to combat spam.

Email client setup (sending and receiving) if Skyway hosts your email

Sending email if Skyway does NOT host your email

Mail Setup instructions with screen prints

Email Servers and MX records Defined

* Incoming Mail Server, POP3 (Post Office Protocol)

A POP server receives and stores your email until you download it to your computer using an email program. Once removed from the POP server email cannot be retrieved again. Some email clients include the option to leave a copy on the POP server for a specific number of days. We also provide our customers the ability to read email using a web browser. In this case the email stays on the POP server and is managed with the browser.

* Outgoing Mail Server, SMTP (Simple Mail Transfer Protocol)

A SMTP server forwards your email through the Internet. When you set up your email client to send email, it sends it to a SMTP server which in turn routes your email to its destination. The ISP providing you with Internet access normally provides your SMTP server. However, we provide SMTP services to customers who must use another ISP when travelling. This avoids the inconvenience of changing SMTP servers when away from the office.

* MX (Mail Exchange) setting

Each domain with email addresses must have a MX record. The MX record tells the Internet where your email is hosted.

Skyway West's Email Servers & MX Settings

* Skyway West's POP3 (Incoming) Mail Server

email.skywaywest.net

* Skyway West's SMTP (Outgoing) Mail Server

email.skywaywest.net

* The MX record of your domain must read

mx1.skywaywest.net

Email Client Setup if skyway hosts email

Email Clients always connected to the Internet by Skyway West (ADSL, Fibre, Wireless, etc)

REQUIRED
- Login to email.skywaywest.net using your full email address (address@mydomain.com)
- Make sure your outgoing (SMTP) configuration is set to "Login with username" or "Use Authentication".

RECOMMENDED
- While the standard outbound port (25) will work, your outbound mail will be checked for potential Spam and flaged as such if it contains certain keywords or images. To avoid this, change your outbound port to the "Alternate" or "Submission" Port, 587.

OPTIONAL
- You may use nearly any combination of Security settings and ports that work for you, however since the network between you and our Mail Server is secured by Skyway West we suggest leaving SSL/TLS off for best performance.

For Email Clients that are always or sometimes connected to the Internet by other providers (failover, cable modem, roaming laptops, etc.)

You must use a Secure connection if you connect from outside Skyway's network. We recommend you turn on SSL for both incoming (POP) and outgoing (SMTP) email.

Ensure your email client is using the correct ports for SSL:

POP 995

SMTP 465

(We also accept TLS for SMTP if your mail client does not support SSL for SMTP.)

If your mail client does not support SSL and you want to connect from outside our network you must use Secure Webmail.

Advanced Settings

For Administrators or users who are very familiar with their Mail Client settings:

Incoming Mail:
POP port 110 with or without TLS, with or without CRAM-MD5/SHA1
IMAP port 143 with or without TLS, with or without CRAM-MD5/SHA1
POP-SSL port 995
IMAP-SSL port 993

Outgoing Mail:
SMTP port 25 (spam-tagged), with or without TLS
Submission port 587 (not spam-tagged), with or without TLS
SMTP-SSL port 465

Ports 110 and 143 are blocked from outside Skyway Networks; please use the SECURE ports instead.

sending email if skyway does not host your email

- For security and spam prevention purposes:

a) customers who operate their own email server must send email through their own mail server

b) otherwise, you should send email through the company hosting your email. If your mail host does not offer SMTP AUTH, Skyway will forward your email provided:

- each person must have a Skyway email address for authentication

- email sent to the Skyway address is forwarded to the recipient's address hosted elsewhere.

Mail Setup instructions

Setting up email in Outlook:

1. Open Outlook, click on Tools (top menu), and select Email Accounts.

2. Select View or change existing email account and the press the Next button.

3. Highlight your email account in the list and press the Change button to the right.

4. Change the following:
a) Confirm your name and email address are accurate
b) Set the Incoming and Outgoing mail servers to email.skywaywest.net
c) Ensure your User Name setting is the same as your email address.
d) Make sure secure Password Authentication (SPA), is turned off
e) Click on the more settings button

From here check the box that says "My SMTP Server Requires Authentication", and ensure there is a dot in the circle besude the option "Use the same settings as my incoming mail server". Press OK

Now press OK at the bottom of the page, then press Next and finish. That's it, your done! Feel free to contact support@skywaywest.com if you have any problems or questions regarding this setup.

Setting email up in Outlook Express:

1. Open Outlook Express, click on Tools (top menu), and select Accounts.

2 . Highlight your email account in the list and press the Properties button to the right.

3. Select the Server tab along the top of the page and adjust the following:
a) Set the Incoming and Outgoingmail servers to email.skywaywest.net.
b) Ensure your email address is in the Account name field.
c) Your Account Name must be the same as your email address.
d) Make sure Secure Password Authentication (SPA), is turned off
e) check the box that says "My server requires authentication". Press the Settings button to the right.

From here check the box that says "My SMTP Server Requires Authentication", and ensure there is a dot in the circle besude the option "Use the same settings as my incoming mail server". Press OK

Now press Apply, then OK at the bottom of the page.Press the close button. That's it. You're done!.Feel free to contact support@skywaywest.com if you have any problems or questions regarding this setup.

Secure Mail Setup instructions

Please realize these instructions encrypt your email password and secures the transmission of your email, they do not encrpt your actual email content.

For password security, CRAM-MD5 authentication is available to mail clients that request it. CRAM-MD5 is an Open Standard. It is NOT the same as Microsoft's "SPA" which is an Exchange only protocol. Microsoft mail clients cannot take advantage of this password encryption technology.

Setting up secure mail in Outlook:

1. Open Outlook, click on Tools (top menu), and select Email Accounts.

2. Select View or change existing email account and the press the Next button.

3. Highlight your email account in the list and press the Change button to the right.

4. Change the following:
a) Check to make sure Your Name and E-mail Address are accurate
b) Set the Incoming and Outgoing mail servers to email.skywaywest.net
c) Your User Name setting should be the same as your email address.
d) Make sure the SPA is turned off
e) Press the More Settings button to continue (see the image below for assistance).

The More Settings button will take you a new screen. Press the Outgoing Server tab at the top of the new page. Check the box that says "My outgoing server requires authentication", and make sure there is a dotted circle on the "Use same settings as incoming mail server". Now press the Advanced tab at the top of the page.

The Advanced tab requires 4 settings changes. First check the two boxes that say "This server requires an encrypted connection (SSL). Now change the server port numbers. Set POP3 to 995 and SMTP to 465.

Now press OK at the bottom of the page, then press Next and finish. That's it, your done! Feel free to contact support@skywaywest.com if you have any problems or questions regarding this setup.

Setting secure mail up in Outlook Express:

1. Open Outlook Express, click on Tools (top menu), and select Accounts.

2 . Highlight your email account in the list and press the Properties button to the right.

3. Select the Server tab along the top of the page and adjust the following:
a) Set the Incoming and Outgoing mail servers to email.skywaywest.net.
b) Ensure your email address is in the Account name field.
c) Check the box that says "My server requires authentication.
d) Press the Settings button to the right.

In the Setting box you must ensure the radio button is set On use the same settings as my incoming mail server. Press OK when done and select the Advanced tab at the top of the page.

This is the last step. The advanced tab requires 4 settings changes. First check the two boxes that say "This server requires an encrypted connection (SSL). Now change the server port numbers. Set POP3 to 995 and SMTP to 465.

Now press Apply, then OK at the bottom of the page. Press the close button. That's it. You're done! Feel free to contact support@skywaywest.com if you have any problems or questions regarding this setup.

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