Skyway's Co-location Services
Skyway's server park is popular with customers requiring network redundancy and excellent networking to and from the Internet. Our upstream connections to Telus, Peer1, Bell Canada and BC Net plus our peering connections with Google, Microsoft, Yahoo and many others gives our network many layers of efficiency redundancy.
Multi-homed IP addresses automatically route traffic through whichever provider offers the shortest distance to/from your server. As a result servers hosted on Skyway's network are closer to your customers and experience less latency than servers hosted with other providers.
Co-location Service Level Agreement (SLA) Terms
Skyway guarantees all co-location customers 100% uninterrupted transit to the Internet. If transit to the Internet becomes unavailable, Skyway will refund the customer an amount equal to one day of the customer's pro-rated recurring monthly charges during the month the interruption took place.
If transit to the Internet is unavailable for a cumulative period exceeding one hour, the customer will receive an additional refund of one day of the pro-rated recurring monthly charges for each additional hour, or portion thereof, of transit unavailability. All refund calculations will be based on unavailability in one-hour increments.
The SLA does not cover outages caused by equipment and/or events not under the direct control of Skyway or caused by individuals not directly employed by Skyway. This SLA does not cover outages due to scheduled or emergency network and/or facility maintenance, which will be broadcast to all customers in advance.
Any and all refunds to a customer will not exceed 50% of the customer's recurring monthly charges for the month in which the refund is paid.
