Service Charges

1. Customer Equipment & Network Re-configuration

A. Customer Premise Equipment Re-configuration*

Service

Price
IP Modifications - Add/delete/modify IP addresses
(change to PAT is an IP modification)
$75
Open/close ports
$75
Restocking Fee to replace equipment (after 90 days)
$75

*Requests made within the first 30 days of service are not chargeable

B. Network Re-configuration

Service

Price
Service Upgrade - Increase Speed
FREE
Service Downgrade - Decrease Speed
$75
VLAN - Change from Public to Private Network
$150/site
($75 IP modification to private addresses + $75 network re-configuration)

C. Site visit

Service

Price
Move Splitter
$75
Wiring Runs
(time and material)
Network Configuration
(by quote)

D. ADSL Moves

Service

Price
Move ADSL service to new location
$75
Splitter for 2nd/new location
$25
Splitter install
$75
10 day Service-Over-Lap
(equipment configuration, rental and 2nd service for ten days)
$75

 

2. Email Modifications

Service

Price
Add/delete accounts
FREE
Move to alternative mail server
$75

 

3. Billing Changes

Service

Price
Service Upgrade - Increase GBs/service
FREE
Service Downgrade - Decrease GBs/service
$35
Daily usage stats
FREE

 

4. Web Site Addition for Current Customers

Service

Price
New Web Site setup
FREE

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